IT support, one problem at a time
Help with everyday technology: devices, accounts, email setup, and websites or apps that have stopped behaving. Available Monday to Friday, 09:00 to 18:00 UK time. We do not promise a fixed response time.
Before you write, a quick triage
1. What changed?
An update, a new password, a new device? Most problems follow a change.
2. Who is affected?
Just you, or everyone? One device or all of them?
3. What does it say?
Copy the exact error message. Never send passwords.
4. How urgent?
Tell us what is blocked, so we can understand priority.
Describe the problem
Service tick-boxes are optional here; an IT-only question does not need one.
Support FAQ
Can you log into my accounts?
Only if you choose to arrange access with us directly. Never put a password in this form.
Do you support only systems you built?
No. General IT questions are welcome; if something needs a specialist we cannot provide, we tell you.
What about urgent outages out of hours?
Messages outside Mon–Fri 09:00–18:00 are read on the next working day. We do not offer an out-of-hours service.
Is my message definitely delivered?
A reference shows the website server accepted it. If you hear nothing, email check@aixchecklim.win directly.